Privacy Policy

Introduction

Welcome to Harvey (هارفي) ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

Company Information

• Company Name: Enova Studio
• Contact Email: support@enovastudio-ye.com
• Address: Sana'a, Yemen
• Country: Yemen

Information We Collect

1. Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order
• Contact us for support

Types of personal information collected:

2. Payment Information

We use third-party payment processors (Stripe, PayPal) to process payments. We do NOT store your complete credit card information on our servers.

• What we store: Last 4 digits of card, card type, transaction IDs
• What payment processors store: Full payment details (governed by their privacy policies)

3. Information Automatically Collected

When you use our app, we automatically collect:

4. Location Information

• When collected: Only when you use location-based features
• Purpose: Finding nearby branches, delivery address verification
• Control: You can disable location access in your device settings

How We Use Your Information

We use the information we collect to:

1. Provide Services

• Process and fulfill your orders
• Manage your account
• Provide customer support

2. Communication

• Send order confirmations and updates
• Respond to inquiries
• Send promotional offers (with your consent)

3. Improve Our Services

• Analyze usage patterns
• Fix bugs and crashes
• Develop new features

4. Security

• Prevent fraud
• Secure your account
• Comply with legal obligations

Information Sharing and Disclosure

We may share your information with:

Service Providers

• Payment Processors: Stripe, PayPal (for payment processing)
• Cloud Services: Firebase/Google Cloud (for app infrastructure)
• Analytics: Firebase Analytics (for app usage analysis)
• Crash Reporting: Firebase Crashlytics (for app stability)

Business Partners

• Delivery Partners: To fulfill delivery orders (name, address, phone)
• Restaurant Branches: To prepare your orders

Legal Requirements

We may disclose information if required by law or to:

• Comply with legal processes
• Protect our rights and safety
• Prevent fraud or illegal activities

Data Retention

We retain your personal information for as long as:

• Your account is active
• Needed to provide services
• Required by law

Retention periods:

Your Privacy Rights

You have the right to:

1. Access Your Data

Request a copy of the personal information we hold about you.

2. Correct Your Data

Update or correct inaccurate information through the app or by contacting us.

3. Delete Your Data

Request deletion of your account and associated data.

4. Withdraw Consent

Opt out of marketing communications at any time.

5. Data Portability

Request your data in a portable format.

To exercise these rights, contact us at: support@enovastudio-ye.com

Data Security

We implement appropriate security measures including:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest
• Secure Storage: Sensitive data stored using secure methods
• Access Controls: Limited employee access to personal data
• Regular Audits: Security practices reviewed regularly

Children's Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, please contact us immediately at support@enovastudio-ye.com.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

By using our app, you consent to the transfer of your information to Yemen and other countries where we operate.

Third-Party Services

Our app uses the following third-party services:

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of changes by:

• Posting the new policy in the app
• Updating the "Last Updated" date
• Sending notification for significant changes

We encourage you to review this policy periodically.

Consent

By using Harvey (هارفي), you consent to:

• This Privacy Policy
• Collection and use of information as described
• Transfer of data as described

If you do not agree, please do not use the application.

This privacy policy was last updated on December 31, 2025.